1. Parties & Definitions

1.1. “Pinnatec,” “Pinnatec Auto,” “we,” “us,” and “our” mean Pinnatec LLC and any of its parents, subsidiaries, affiliates, officers, directors, employees, contractors, and agents.

1.2. “Product” means any hardware, firmware, software, mobile or web application, accessory, wiring harness, documentation, or service that we offer, sell, license, or support, including but not limited to the Virtual Link ride-height controller and related components.

1.3. “User,” “you,” “Customer,” and “buyer” mean any person or entity that purchases, installs, configures, accesses, or uses a Product, whether directly from us or through any reseller or distributor.

2. Agreement & Acceptance

2.1. By purchasing, installing, configuring, or using any Product, you acknowledge that you have read, understood, and agree to be bound by these Terms of Sale, Use, and Liability (“Terms”).

2.2. If you do not agree to these Terms, you must not purchase, install, configure, or use any Product, and you must promptly cease any use and contact us regarding any applicable return rights.

2.3. The version of these Terms posted on our official website controls over any conflicting or inconsistent version displayed in an app, on a device, inside packaging, or in printed materials. Any on-device or in-app copy is provided for convenience only.

3. Eligibility & Authority

3.1. You may only purchase, install, or use a Product if you are at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. By purchasing or using a Product, you represent and warrant that you meet this requirement.

3.2. If you are purchasing, installing, or using a Product on behalf of a company or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms, and that all references to “you” in these Terms include that entity.

4. Nature of Products & Intended Use

4.1. Products are high-performance aftermarket automotive and electronic control devices that can modify vehicle behavior, including but not limited to air suspension ride height, related suspension parameters, and associated electronic systems.

4.2. Products are not OEM parts, are not safety devices, and are not a substitute for safe driving, vehicle maintenance, or adherence to manufacturer recommendations and specifications.

4.3. Unless expressly stated in writing for a particular Product, Products are not designed or certified to meet any government vehicle safety standard, regulation, or homologation requirement. Any use of a Product in a regulated context is solely at your risk.

5. Legal Compliance & Street Legality

5.1. Laws and regulations governing vehicle ride height, clearances, lighting, noise, required equipment, and road use vary by country, state, province, region, and city.

5.2. A Product or a particular configuration of a Product may not be legal for use on public roads in some jurisdictions. You are solely responsible for determining whether your vehicle, as modified, is legal to operate on public roads in any given location.

5.3. You are solely responsible for all tickets, citations, violations, penalties, impoundments, and other consequences arising from your modified vehicle, including but not limited to those related to ride height, underbody or body contact, lighting, emissions, noise, or equipment requirements.

5.4. Any on-road driving, filming, photography, or imagery in our marketing may occur on private property, closed roads, test environments, or in jurisdictions where the depicted use is legal. Such imagery does not constitute a representation or guarantee that similar use is lawful in your jurisdiction.

6. Off-Road / Show / Competition Use

6.1. Unless we expressly state otherwise in writing for a specific Product, Products are sold and intended for off-road, show, track, or closed-course competition use.

6.2. Use of a Product on public roads is permitted only where such use fully complies with all applicable laws, regulations, and equipment standards. It is your responsibility to confirm such compliance before operating a modified vehicle on public roads.

6.3. By using a Product, you accept and assume all risk that your particular installation, vehicle, and configuration may be treated as off-road-only or non-street-legal by authorities, and you agree that we are not responsible for any resulting consequences.

7. RF, Connectivity & Export Compliance

7.1. Products may integrate wireless technologies such as Wi-Fi, Bluetooth, or other radio-frequency (RF) communications.

7.2. In the United States, Products are designed and intended to be operated in a manner compliant with applicable Federal Communications Commission (“FCC”) requirements for their device class and use. This statement does not address, and is not a representation about, approval or compliance in any other country or region.

7.3. If you purchase, import, resell, or use a Product outside the United States, we do not represent or warrant that the Product is approved, authorized, or certified under any local RF, telecom, spectrum, device-approval, or import regime. You are solely responsible for ensuring that such purchase, import, resale, and use comply with all applicable local laws and regulations, and you accept all risk if your local jurisdiction does not consider the Product compliant.

7.4. You may not use, export, re-export, or transfer any Product in violation of U.S. export-control, sanctions, or trade laws or any other applicable export or sanctions regime.

8. Safety & Operational Restrictions

8.1. You must not configure, adjust, or otherwise interact with the Product, the app, or any related interface while driving or while the vehicle is in motion where such interaction is prohibited by local law or would distract you from safe control of the vehicle. You are solely responsible for complying with all applicable traffic and mobile-device laws.

8.2. All new ride-height profiles, presets, or value changes must first be created, saved, and thoroughly tested while the vehicle is stationary on reasonably level ground, with your full attention on the procedure and surroundings. Any later use or adjustment of those already-tested ride-height settings while the vehicle is moving is done entirely at your own risk, and you accept full responsibility for any change in ground clearance, contact, or handling that results. You must not make a value change for the first time while the vehicle is moving.

8.3. You must ensure that all Products, harnesses, and associated wiring are mounted, routed, and secured so they do not interfere with pedals, steering, seats, seat belts, SRS/airbags, sensors, or any other safety-related system.

8.4. For any public-road use, you must always maintain a safe, drivable setting, such as an OEM-equivalent or conservative ride height that preserves adequate ground clearance, suspension travel, and vehicle control for real-world road conditions.

9. Effects on Handling & Vehicle Dynamics

9.1. Modifying ride height or related suspension parameters alters your vehicle’s center of gravity, alignment, bump and rebound travel, aerodynamic balance, and the behavior of ABS, traction control, stability control, and other systems.

9.2. Extreme or inappropriate settings can cause, without limitation, bottoming out, tire-to-body or tire-to-fender contact, reduced braking stability, poor emergency maneuvering, or loss of control.

9.3. You are solely responsible for:

• Choosing settings that are safe for your vehicle, tires, wheels, passengers, cargo, and road conditions;
• Having alignment and suspension geometry checked and corrected as needed after modifications; and
• Test-driving carefully after any change to verify predictable and safe behavior.

10. Installation & User Responsibility

10.1. We strongly recommend that all Products be installed by a qualified professional with experience in vehicle electrical systems, CAN networks, and suspension or drivetrain modifications.

10.2. If you self-install a Product, you represent and warrant that you have the skills, tools, and knowledge necessary to do so safely, including the ability to read and follow wiring diagrams, torque specifications, and other instructions.

10.3. You are solely responsible for the quality and correctness of all installation work, calibration, wiring, sealing, strain-relief, routing, connectors, fusing, and integration with your vehicle.

10.4. We are not responsible for errors, omissions, damage, malfunctions, or injuries arising from installation, removal, or modification performed by you or any third party, whether or not you paid them and whether or not they claim affiliation with us.

11. Misuse & Unsupported Configurations

11.1. For purposes of these Terms, “Misuse” of a Product includes, without limitation:

• Use of a Product on an unsupported vehicle, model year, trim, platform, or drivetrain;
• Use with unapproved, altered, or modified firmware, apps, or hardware, including cloned or altered devices;
• Operation outside the published electrical, environmental, or temperature specifications for the Product;
• Use after visible physical damage, water intrusion, corrosion, or harness compromise is present;
• Use of the Product to bypass or defeat safety systems, or to intentionally override manufacturer protections or limits.

11.2. Any Misuse of a Product is entirely at your risk and will void any warranty offered for that Product. We are not liable for any damage, injury, loss, or claim arising from or related to Misuse.

12. Third-Party Installers & Service Providers

12.1. Any installer, dealer, shop, technician, or service provider that you select to install, remove, or service a Product is an independent third party and is not our employee, agent, partner, or representative.

12.2. We are not responsible for the work, representations, advice, warranties, or omissions of any third-party installer or service provider.

12.3. Any dispute, damage, chargeback, or claim arising from installation or service work is solely between you and such third party, and you agree that we have no obligation to resolve or participate in such disputes.

13. Compatibility & Vehicle Behavior

13.1. We do not guarantee that any Product will be compatible with every vehicle, trim level, control module version, software revision, or combination of aftermarket modifications.

13.2. Installation or use of a Product may trigger diagnostic trouble codes, warning lights, limp modes, deactivation of systems, or other unexpected behavior and may require additional configuration, software updates, or professional service.

13.3. You accept that some vehicles or configurations may never be fully supported, and that our sole obligation is limited to the remedies described in these Terms and in any written limited warranty applicable to the Product.

14. Vehicle Manufacturer Warranty & Insurance

14.1. Vehicle manufacturers, dealers, finance companies, and insurers may treat the installation or use of a Product as grounds to deny warranty coverage, refuse claims, adjust premiums, or alter terms.

14.2. We do not speak for, represent, or control any vehicle manufacturer, dealer, finance company, or insurance provider, and we make no representation that your vehicle warranty, coverage, or financing will remain unaffected.

14.3. You assume all risk that installation or use of a Product may affect your vehicle’s warranty, insurance, resale value, or financing terms, and you agree that we have no liability for any such consequences.

15. Intellectual Property & Non-Affiliation

15.1. All designs, schematics, printed circuit boards, enclosures, firmware, software, source code, documentation, graphics, trademarks, logos, trade dress, and other intellectual property associated with the Products are the exclusive property of Pinnatec LLC or its licensors.

15.2. We grant you a limited, non-exclusive, revocable, non-transferable license to use our software and app solely with authorized Products, solely for their intended purpose, and solely in accordance with these Terms.

15.3. Except where such restrictions are prohibited by law, you may not copy, distribute, modify, reverse engineer, decompile, disassemble, or create derivative works of any firmware, software, or hardware design associated with a Product.

15.4. We are not affiliated with, endorsed by, or sponsored by any vehicle manufacturer, including without limitation Audi, BMW, or any related group. All third-party names, logos, and trademarks appear only to describe compatibility or reference vehicles and remain the property of their respective owners.

16. Data, Telemetry & Privacy

16.1. Products and apps may collect and store local diagnostic and operational logs, including but not limited to error codes, connection status, mode changes, offsets, firmware versions, and app versions, to support functionality and troubleshooting.

16.2. When you request support, you may be asked to export or share logs or screenshots; whether you share such data is your decision, but it may be required to diagnose certain issues.

16.3. Any collection, use, or storage of personal information is governed by our full Privacy Policy posted on our website, which controls over this summary and is incorporated into these Terms by reference.

17. Pricing, Payment & Taxes

17.1. All prices for Products are subject to change without notice. We may correct typographical errors, pricing mistakes, or system malfunctions, and we reserve the right to cancel or refuse any order arising from such issues.

17.2. Payment is due as presented at checkout through our authorized payment processors. You agree to provide accurate billing information and authorize us or our processors to charge your selected payment method for the full amount.

17.3. You are responsible for all applicable taxes, duties, customs, and import fees, unless we explicitly state that we collect and remit them on your behalf at checkout.

18. Shipping, Risk of Loss & Returns

18.1. Title and risk of loss for Products pass to you in accordance with the shipping terms presented at checkout (for example, at the time of carrier pickup, or upon delivery, as specified).

18.2. You must promptly inspect all shipments upon receipt and report visible damage or shortages to both the carrier and us within a reasonable time.

18.3. Returns, exchanges, and refunds are governed by our posted Refund Policy, which is incorporated into these Terms. Your rights, if any, for returns or refunds are solely as described in that policy.

19. Product Warranty

19.1. Any written limited warranty we publish for a specific Product is the only express warranty that applies to that Product. If no written limited warranty is published, the Product is sold without any express warranty.

19.2. The limited warranty’s duration, coverage, and remedies are as stated in that document and are your exclusive remedies for covered defects. In general, remedies may be limited to repair, replacement, or refund at our discretion.

19.3. No dealer, installer, reseller, or third party is authorized to modify or extend our limited warranty on our behalf.

20. “As-Is” Sales & Disclaimer of Implied Warranties

20.1. Except for any explicit written limited warranty we provide for a specific Product, all Products and services are provided “AS IS” and “WITH ALL FAULTS.”

20.2. To the maximum extent permitted by applicable law, we disclaim all implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

20.3. Where applicable law does not allow the exclusion of certain implied warranties, such warranties are limited in duration and scope to the minimum extent required by that law.

21. Assumption of Risk

21.1. By purchasing, installing, or using any Product, you knowingly and voluntarily assume all risks associated with vehicle modification and operation, including but not limited to:

• Vehicle damage, premature wear, and increased maintenance costs;
• Handling changes, loss of control, accidents, bodily injury, or death;
• Property damage and third-party claims;
• Tickets, citations, impoundment, or regulatory penalties.

21.2. You acknowledge that vehicle modification is inherently risky and that no Product can eliminate those risks.

22. Limitation of Liability

22.1. To the maximum extent permitted by law, we and our officers, directors, employees, contractors, and affiliates will not be liable for:

• Any indirect, incidental, consequential, special, punitive, or exemplary damages, including without limitation lost profits, lost revenue, data loss, loss of use, or loss of business;
• Any damage to your vehicle, other property, or third-party property arising from or related to the installation, configuration, or use of any Product.

22.2. In all cases, our total aggregate liability for any and all claims relating to a Product, whether in contract, tort, strict liability, or otherwise, will not exceed the amount you actually paid for that specific Product.

23. Indemnification by User

23.1. You agree to defend, indemnify, and hold us harmless from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your installation, configuration, or use of any Product;
• Your breach of these Terms or of any applicable law or regulation;
• Any accident, injury, death, or property damage involving a vehicle equipped with a Product;
• Any claim by a third party (including passengers, other drivers, pedestrians, property owners, or governmental entities) arising from your modified vehicle or your use of a Product.

24. High-Risk Activities

24.1. Use of Products in competitive motorsports, track events, time-attack, off-road racing, or other high-risk activities is entirely at your own risk.

24.2. You agree to indemnify and hold us harmless from any claim, demand, or loss arising from or related to your participation in such high-risk activities in a vehicle equipped with a Product.

25. Dispute Resolution, Governing Law & Venue

25.1. These Terms, and any dispute or claim arising out of or relating to the Products or their use, are governed by the laws of the State of California, without regard to conflict-of-law principles.

25.2. For any dispute that is not required to be resolved by arbitration (if applicable), the exclusive venue for any legal action shall be the state or federal courts located in San Diego County, California, and you consent to the personal jurisdiction of such courts.

26. Arbitration & Class-Action Waiver

26.1. Except for claims that may be brought in small-claims court, any dispute or claim between you and us arising out of or relating to a Product or these Terms will be resolved by binding, individual arbitration under the Federal Arbitration Act and applicable arbitration rules specified in the full arbitration clause to be provided in the complete policy text.

26.2. You and we each waive the right to a jury trial and the right to participate as a class representative or class member in any purported class, collective, or representative proceeding.

26.3. If a court of competent jurisdiction determines that the class-action waiver in this Section 26 is unenforceable as to a particular claim, that claim must proceed in court and not in arbitration, and any such court proceeding shall be in the courts specified in Section 25.

27. Attorneys’ Fees

27.1. In any dispute between you and us, the prevailing party is entitled to recover its reasonable attorneys’ fees and costs, to the extent permitted by law.

27.2. Our entitlement to attorneys’ fees and costs also applies to enforcement of your indemnification obligations under these Terms.

28. Non-Waivable Consumer Rights & Severability

28.1. Nothing in these Terms is intended to limit or waive any consumer rights that cannot be limited or waived under applicable law.

28.2. If any provision of these Terms is found to be invalid, illegal, or unenforceable in any jurisdiction, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.

29. No Waiver & Assignment

29.1. Our failure at any time to enforce any provision of these Terms is not a waiver of our right to enforce that provision or any other provision at a later time.

29.2. You may not assign or transfer your rights or obligations under these Terms, whether by operation of law or otherwise, without our prior written consent. We may assign these Terms in whole or in part at our discretion.

30. Changes to Terms

30.1. We may update or modify these Terms at any time by posting the revised version on our website, with or without separate notice to you, unless applicable law requires otherwise.

30.2. Your continued purchase, installation, configuration, or use of any Product after such changes become effective constitutes your acceptance of the revised Terms.

31. Acknowledgment

31.1. By purchasing, installing, configuring, or using any Product, you confirm that:

• You have read, understood, and agree to these Terms;
• You are aware of and accept the risks associated with vehicle modification and operation;
• You understand that these Terms limit your rights and remedies and allocate risks to you to the maximum extent permitted by applicable law.
• Terms of Sale & Liability Release
• 1. Acceptance of Terms

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For any questions or clarifications about these Terms, please contact us before using or purchasing any of our Products.