1 · Ordering & Payment
Visa, MasterCard, AmEx, PayPal, Apple Pay, Klarna, Afterpay, Affirm, and bank transfer. Full payment is due at checkout unless we’ve agreed otherwise in writing.
Yes—within 1 hour of placing it. After that, the order may already be in fulfillment and restocking fees may apply.
Financing is available at checkout via Klarna, Afterpay, or Affirm. For 10+ units, choose “Bulk Orders” in the contact form and we’ll quote tiered pricing.
You must be 18 years or older (or the age of majority in your jurisdiction) to buy, install, or use our products.
2 · Shipping
USPS, UPS, FedEx, and DHL. Standard, 2‑day, and overnight options appear at checkout.
In‑stock items leave our warehouse within 72 hours (3 business days), excluding weekends/holidays. Custom or back‑ordered parts notify you of lead time.
You’ll receive a tracking number via email once your order ships. You can also view tracking in your account on our site.
Yes, subject to local laws. The customer is responsible for duties/taxes, and we may cancel orders that can’t be legally fulfilled.
Rates are pre‑set by weight, destination, and service. U.S. orders over $100 ship free (standard service).
• If confirmed lost before delivery, we’ll replace or refund.
• Once marked delivered, risk of theft or damage transfers to the customer.
3 · Returns & Refunds
You have 90 days from purchase to request a return or exchange.
Refund to original payment minus a 5 % restocking fee.
Store credit for 90 % of the purchase price (10 % restocking fee).
Non‑refundable once production starts or if sold “as‑is,” except for manufacturing defects.
Use our Contact form, select “Returns,” provide your order number and reason, and we’ll issue an RMA with instructions.
4 · Warranty
Certain non‑custom parts include a 1‑Year Limited Warranty (details on each product page). Discontinued or end‑of‑life items may lose support.
Use our Contact form, select “Warranty,” provide your order number and reason, and we’ll issue an RMA with instructions.
5 · Product Use & Legal Compliance
Many are off‑road or track‑use only and may violate emissions/noise laws (including CARB rules). It’s solely your responsibility to confirm legality in your area.
No—performance figures are estimates. Results vary with vehicle condition and installation quality.
Our plug‑and‑play modules are reversible and don’t alter factory hardware, but manufacturer/dealer policies can vary. Check with your dealer.
No. Disassembly, reverse engineering, or tampering voids all warranties and violates our intellectual‑property terms. we have also installed antitampering measures within our devices that may cause serious and irreparable damage to the device if opened or connected to a foreign computer.
6 · Technical & Installation
Every product page includes a downloadable PDF and a YouTube tutorial. See the “Installation Guides” link in the footer for the full library.
Most installs require basic hand tools (socket set, crimper). Each guide lists exact tools and estimated install time.
We do not offer live tech support. For any pressing issues, please reach out to us through the support form on our support page.
7 · Bulk & Affiliate Programs
Select “Bulk Orders” in the contact form, state quantity and vehicle platform, and we’ll respond with pricing tiers.
Yes—choose “Affiliate Program” in the contact form. Qualified partners earn up to 15 % commission on sales plus volume bonuses.
8 · Privacy & Data
Name, email, phone, shipping address, cookies/analytics data, and order history. We never store full credit‑card numbers.
To process orders, provide support, send optional marketing emails (unsubscribe anytime), and improve site performance via anonymized analytics.
Never. We share only with service providers (carriers, payment processors, analytics) under strict confidentiality.
Request access, correction, deletion, or portability at any time. CCPA and GDPR residents have additional opt‑out rights.
9 · Company & Support
Design and R&D headquarters in San Diego, California, USA. We ship globally.
Monday–Friday, 9 am–5 pm Pacific Time. We reply to all messages within 24 hours on business days.
Join our email list (footer sign‑up) and follow us on Instagram & YouTube for launch announcements and technical deep dives.