Shipping Policy

1. Shipping Overview

We aim to ship your orders as quickly and efficiently as possible. However, certain specialized items or custom parts may require additional time before dispatch.

2. Carriers & Regions

  1. Carriers Used:
    • USPS, FedEx, DHL, UPS, or other carriers at our discretion.
  2. Shipping Eligibility:
    • While our products are available for purchase worldwide, certain products may be restricted in certain regions due to legal or regulatory issues. We reserve the right to cancel orders that cannot be legally fulfilled and issue a full refund in such instances.

3. Shipping Costs & Methods

  1. Predetermined Rates:
    • Shipping costs are calculated based on predetermined rates for each product or order. This rate varies by product type, weight, and destination.
  2. Expedited Shipping:
    • Expedited options may be available for an additional fee; these options will be presented during checkout if applicable.

4. Processing Times

  1. Standard Processing:
    • Orders typically ship within 72 hours (3 business days) of payment confirmation. This excludes weekends and public holidays.
  2. Delays & Backorders:
    • Custom or backordered items may require additional processing time. We will notify you if an item is not readily available.

5. Tracking & Notifications

  1. Tracking Information:
    • We will provide a tracking number via email once your order ships. You may also be able to view tracking info via your account on our website (if you created one).
  2. Customer Responsibility:
    • It is the Customer’s responsibility to monitor the shipment status and ensure someone is available to receive the package upon delivery.

6. Risk of Loss & Damages

  1. Lost in Transit:
    • If the carrier confirms the package is lost before delivery, we will send a replacement at no additional cost to you or issue a refund if a replacement is not feasible.
  2. Stolen After Delivery:
    • Once the carrier marks the package as delivered, Pinnatec Auto is not responsible for theft or damages.
    • We recommend ensuring a secure location for delivery or opting for signature confirmation if you have concerns about theft.

7. Restricted or Prohibited Destinations

  1. Legal Restrictions:
    • Certain performance parts may be restricted in specific countries, states, or municipalities. It is your responsibility to ensure the items can be lawfully imported and used in your destination.
  2. Refusal of Shipment:
    • We reserve the right to cancel and refund any order if we determine shipping to that destination would violate any local, state, federal, or international law.

8. Changes to Shipping Policy

We reserve the right to update or change our Shipping Policy at any time to reflect changes in our business practices or new regulations. Any updates take effect immediately upon posting, and your continued use of our site or services constitutes acceptance of those changes.

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