Privacy Policy

1. Overview

Pinnatec LLC, doing business as Pinnatec Auto (referred to herein as “Pinnatec Auto,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or otherwise engage with our products or services. By accessing our site or purchasing from us, you expressly consent to the practices described in this policy.

2. Information We Collect

  1. Personal Information Provided by You:
    • Name, email address, phone number, shipping address (if you provide one), or any other identifying information you submit.
    • Any content you share when contacting us via web forms or email.
  2. Financial & Payment Information:
    • We do not directly store payment information. Payments are processed securely through third-party payment processors (e.g., Stripe), each with its own privacy and security practices.
  3. Automatic Data Collection (Cookies & Analytics):
    • We use cookies, web beacons, and similar technologies to collect information about your browsing behavior, such as your IP address, browser type, device type, referring URLs, and pages viewed.
    • We may use third-party analytics providers to better understand how users interact with our site and to improve our offerings.
  4. Account & Order History:
    • If you create an account, we collect information related to your orders, preferences, and saved information.

3. How We Use Your Information

  1. Order Processing & Fulfillment:
    • To process transactions, manage your orders, and deliver products or services you purchase.
  2. Customer Support & Communication:
    • To respond to inquiries, provide technical assistance, and improve customer relations.
  3. Marketing & Advertising:
    • To send promotional emails or targeted ads (via third-party advertising platforms) about products, services, or special offers that may interest you.
    • You can opt out of receiving marketing emails by clicking the unsubscribe link or contacting us directly.
  4. Legal Compliance & Security:
    • To comply with applicable laws, regulations, court orders, or other legal obligations.
    • To protect our rights and property, or those of our customers, partners, and other stakeholders.

4. Disclosure of Your Information

  1. Service Providers:
    • We share personal information with third-party vendors or service providers (e.g., payment processors, shipping carriers) who assist us in operating our business, provided they agree to keep your information confidential and secure.
  2. Business Transfers:
    • In the event of a merger, acquisition, reorganization, or sale of assets, we may transfer user information to the acquiring entity, subject to the same privacy commitments.
  3. Legal Requirements:
    • We may disclose personal information if required to do so by law, subpoena, or other legal processes, or if we believe it is necessary to protect our rights, your safety, or the safety of others.
  4. Advertising & Analytics Partners:
    • We may share limited user data (often aggregated or anonymized) with advertising platforms to deliver targeted ads based on your browsing history or site interactions.

5. International Users

While our business is based in the United States, our website and products may be accessed globally. If you use our services from outside the U.S., be aware that your information may be transferred to and stored on servers located in the U.S. or other jurisdictions. We will take necessary measures to ensure your data is protected in accordance with this Privacy Policy and applicable law.

6. Your Rights & Choices

  1. Access & Correction:
    • You may request access to or correction of your personal information by contacting us through our official website contact form.
  2. Deletion & Portability:
    • You can request that we delete your personal information or provide it to you in a portable format, where required by law.
  3. Opt-Out Options:
    • You can decline certain cookies through your browser settings.
    • You can unsubscribe from marketing emails at any time.
  4. California & European Residents:
    • If you reside in California or the European Union, you may have additional rights under the CCPA or GDPR, including the right to opt out of the sale of personal data or lodge a complaint with an appropriate supervisory authority.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect the confidentiality and integrity of your personal information. However, no security method is foolproof, and we cannot guarantee absolute security.

8. Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time, without prior notice. Any changes become effective immediately upon posting. Your continued use of our website or services after such updates constitutes acceptance of the revised policy.

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