Frequently asked questions

Credit and debit cards, ACH bank payment, Amazon Pay, Affirm, Klarna, and Afterpay. Full payment is due at checkout.

Yes—within 1 hour of placing it. After that, the order may already be in fulfillment.

Financing is available at checkout via Klarna, Afterpay, or Affirm. For 10+ units, choose “Bulk Orders” in the contact form and we’ll quote tiered pricing.

You must be 18 years or older to buy, install, or use our products.

USPS, UPS, FedEx, and DHL.

In-stock items leave our warehouse within 3 business days, excluding weekends and holidays, unless the product page says otherwise. For custom or back-ordered items, we will email you the expected lead time.

You’ll receive a tracking number via email once your order ships. You can also view tracking in your account on our site.

Yes, subject to local laws, and varying by product. The customer is responsible for duties/taxes, and we may cancel orders that can’t be fulfilled.

Standard Ground shipping is free to the contiguous US. Faster services and other destinations are priced at checkout.

• If confirmed lost before delivery, we’ll replace or refund.
• Once marked delivered, risk of theft transfers to the customer.

You have 60 days from purchase or 30 days from delivery to request a return or exchange, whichever comes first.

Refund to the original payment method, minus a 10% restocking fee.

You will receive a refund of 80% of the purchase price (20% restocking fee).

Non‑refundable once production starts or if sold “as‑is,” except for manufacturing defects.

Use our Contact form, select “Returns,” provide your order number and reason, and we’ll issue an RMA with instructions.

Yes. Virtual Link includes a one-year limited warranty from the date of purchase. If it fails because of a manufacturing defect, we will replace it. See the warranty terms.

Use our Contact form, select “Warranty,” provide your order number and reason, and we’ll issue an RMA with instructions.

Our plug‑and‑play modules are reversible and don’t alter factory hardware, but manufacturer/dealer policies can vary. Check with your dealer.

No. Opening the device, modifying it, or reverse engineering its firmware voids the warranty and is not permitted under our Terms of Sale. If something is not working, contact support.

Virtual Link is designed for the supported factory air suspension vehicles in our vehicle finder. Select your year, make, and model, then confirm the suspension configuration before ordering.

A1 and B1 are configurations of Virtual Link for different vehicle electronics. Your vehicle determines the correct one. The finder will match it for you.

From your phone, over Wi-Fi, using the Virtual Link web app. Once your profiles are set up, Virtual Link keeps working with the phone disconnected.

Up to 200 mm above or below stock, or as far as your car’s suspension system will accept.

Yes. You can link your saved heights to the factory Audi drive modes.

There is no limit.

Published file sets and matching documentation are available in Software & Updates. Use the files intended for your product configuration.

Guides for each supported vehicle are in Installation Guides.

It depends on the vehicle. A1 installs take about 5 minutes on C7/C7.5, about 10 minutes on D4.5, and about 45 minutes on D4. B1 installs are 3 hours book time and include connections at the ride-height sensors and underbody harness routing. Your installation guide lists the steps and tools.

We do not offer live tech support. For urgent issues, reach out through the Support page.

Select “Bulk Orders” in the contact form, state quantity and vehicle platform, and we’ll respond with pricing tiers.

Yes. Refer friends with a personal code for $20 off, and earn 3% when they buy. See how the affiliate program works.

Name, email, phone, shipping address, cookies/analytics data, and order history. We never store full credit‑card numbers. Payment is completed through a Stripe Payment Portal.

To process orders, provide support, send optional marketing emails (unsubscribe anytime), and improve site performance via anonymized analytics.

Never. We share only with service providers (carriers, payment processors, analytics) under strict confidentiality.

Request access, correction, deletion, or portability at any time.

Design and R&D headquarters in Massachusetts, USA. We ship globally.

Weekday support in Eastern Time. We try to reply to all messages within 24 hours on business days.

Join our email list below and follow us on Instagram & YouTube for launch announcements and technical deep dives.